Payments are usually processed quickly, but now and then a payment may fail or be returned if some of the payment details don’t match or if additional checks are required. In many cases, the issue can be resolved by reviewing the payment information and resubmitting it.
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What does “VOP Check – No Match” mean? -
Why was my payment cancelled or returned? -
My payment isn’t showing. What should I do? -
Common payment issues -
How do I request a transaction limit increase? -
How can I track a specific payment by its reference number? -
What information do I need to provide when querying a payment? -
How long does it take to trace a missing or delayed payment? -
How do I check the status of an outgoing payment I've initiated? -
My outgoing payment is in "Pending Approval" status. What should I do? -
Can I cancel an outgoing payment after it's been sent? -
Why is my outgoing payment delayed? -
How do I transfer funds between my Lidion Bank accounts? -
Are internal transfers between accounts subject to limits? -
How do I resubmit a rejected payment? -
Does Lidion Bank support SEPA Instant Credit Transfers? -
My SEPA Instant transfer has not arrived -
I'm getting an "Invalid IBAN" error when entering a beneficiary. What's wrong? -
The IBAN looks correct but is still rejected. What now?