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- How do I open an account with Lidion Bank?
- I applied via PickTheBank for a fixed deposit. What happens next?
- How do I open an additional account?
- Does Lidion Bank offer Card Services?
- What documents do I need for a PickTheBank deposit application?
- Can I transfer funds between different currencies within my Lidion Bank accounts?
- What does “VOP Check – No Match” mean?
- Why was my payment cancelled or returned?
- My payment isn’t showing. What should I do?
- Common payment issues
- How do I request a transaction limit increase?
- How can I track a specific payment by its reference number?
- What information do I need to provide when querying a payment?
- How long does it take to trace a missing or delayed payment?
- How do I check the status of an outgoing payment I've initiated?
- My outgoing payment is in "Pending Approval" status. What should I do?
- Can I cancel an outgoing payment after it's been sent?
- Why is my outgoing payment delayed?
- How do I transfer funds between my Lidion Bank accounts?
- Are internal transfers between accounts subject to limits?
- How do I resubmit a rejected payment?
- Does Lidion Bank support SEPA Instant Credit Transfers?
- My SEPA Instant transfer has not arrived
- I'm getting an "Invalid IBAN" error when entering a beneficiary. What's wrong?
- The IBAN looks correct but is still rejected. What now?
- How do I request a bank statement?
- How do I request an audit confirmation or bank letter?
- How do I obtain proof of payment?
- I'm a payment institution. How do I obtain safeguarding audit information?
- How do I request a bank reference letter or authorisation letter?
- How much does a bank letter cost?
- Can I get a bank letter on the same day?
- I'm not receiving my MT940 statements as expected. What should I check?
- Can I receive my account statements in MT940 format?
Lidion Bank
Frequently Asked Questions (FAQs)